Shipping and Refund Policy
A Legal Disclaimer
1. Delivery Areas and Shipping Costs
We currently offer shipping across all Brazilian states. Shipping fees depend on the destination, order weight, and the selected shipping method. The applicable shipping fees will be clearly shown during the checkout process before you finalize your purchase.
2. Order Processing Time
Orders are typically processed within 2-5 business days after receiving your order confirmation. Business days are Monday through Friday, excluding national holidays in Brazil. Please note that we do not process orders on weekends or holidays.
3. Shipping Methods and Delivery Timeframes
We partner with reliable shipping carriers to deliver our products. Delivery time varies depending on your location and the shipping method chosen during checkout.
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Standard Delivery: Delivery within 3-15 business days.
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Remote Areas: Delivery time may take longer for remote locations.
Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
4. Shipping to P.O. Boxes
Currently, we do not ship to P.O. Boxes. Please ensure you provide a valid street address for delivery to ensure the safe arrival of your order.
5. International Shipping & Customs Fees
At this time, we only offer shipping within Brazil. For international orders, customers may be subject to additional customs fees and import duties, depending on the destination country. All charges related to customs clearance are the responsibility of the customer.
6. Changes to the Shipping Policy
Biô Activewear reserves the right to modify or update this Shipping Policy at any time. Any changes to this policy will be reflected on this page. We encourage you to review this page regularly for updates.
7. Returns, Exchanges, and Refunds
Biô Activewear offers a return and exchange policy for items purchased directly from our website. Customers are eligible for returns or exchanges within 30 days of receiving the product. Please refer to our Return and Exchange Policy for full details on how to return or exchange an item.
8. Contact Us
If you have any questions regarding our shipping process or need assistance, feel free to contact us via email at info@bioactivewear.store or by phone at +55 48 996375400. We are here to help!